Hi, this is ________ calling as a
volunteer for the
I WOULD LIKE TO STRESS THAT I DO NOT
HAVE YOUR NAME OR ADDRESS, AND ALL YOUR ANSWERS ARE CONFIDENTIAL.
(Go
right into the survey)
1.
When I say the words “
___________________
__________________
____________________
1a. About how many times have you visited the
(One
visit or more, go to Survey #1)
(No
visits in past year, go to Survey #2)
1b.
Have you EVER visited the
IF YES , About how long has it been since you visited the
library? 1. ________ 9. Dk na rf
IF NO, go to next question (Question 2)
2.
What are the main reasons you don’t use
the library more often? (Press
for multiple reasons)
a.
b.
c.
3. Is there anything the
a.
b.
c.
4.
In the past year, have you used any
other public or college libraries?
1. Yes 2. No 9. No answer
IF
Yes, go to Question 4a.
IF NO, go to Question 5.
4a. Which ones: __________________________;
___________________
4b In general, why do you use these libraries?
a.
b.
c.
Now
a couple of questions for statistical purposes and we’re
finished.
5.
Do you have children living at home with
you?
1. Yes 2. No 9. No answer
IF YES, go to Question 6a.
IF NO, go to Question 8.
6a. How many?
_____
7. Have they ever used the library? 1. Yes 2. No
3. “I think so” 9. No answer
8. How
long have you lived in
8A.
Here’s a list of neighborhoods in
a.
Lordship
b.
Chapel or Putney
c.
Beaver Dam
d.
Whitney
e.
Second Hill
f.
Wilcoxson
g.
Stonybrook (west/Bpt border)
h.
Oronoque
i.
Center/Academy Hill
j.
Honeyspot
k.
Other ________________
9. In what year were you born? 19__
10. What is the highest grade of school you completed?
(Circle
best category:)
1-11.
Did not complete high school
12. Completed high school
20. Vocational or technical school after high
school
13. Some college
16. Graduated from college
17. Some graduate work, no degree
18. Master's degree or above
19. Doctorate, law, or medical degree
99. No answer
11. In which one of the following groups would you place yourself? (Read list
slowly until person responds to category)
1 White. . . . . . . . . . . . .
2 Black. . . . . . . . .
3
Hispanic. . . . . . . . . . . .
4 Asian-American . .
. . . . . . .
5 Native American. . . . . . . . .
6 Other (SPECIFY:
______________________________)
9. no answer
Please remember that I do not have your
name or address, and we are only
interested in the overall results of the
survey. All the information you give us is
confidential.
12.
Here’s a list of four income categories. Please tell me which category represents your total family
income last year. Was it:
1.
Less than $40,000
2. Between
$40,000 and $70,000
3. Over $70,000................
(9.
No answer)
13.
(RECORD GENDER 1. Male 2. Female)
(OR ASK IF NOT CLEAR:
I’m
required to ask all questions: Are you a
1. Male or 2. Female
14.
Anything you want to add?
Thank you very much for your help. We will be using the results to help us in our long-range
planning.
In the past year, have you used the
15a. Check
out books 1. Yes 2. No 9. Dk na rf
15b. Check
out videos 1. Yes
2. No 9. Dk na rf
15c. Check
out books on tape or cd’s 1. Yes 2. No 9. Dk na rf
15d. Do
research or homework 1. Yes 2. No 9. Dk na rf
15e. Attend
a program for adults 1. Yes 2. No 9. Dk na rf
15f. Attend
a program for young adults 1. Yes 2. No 9. Dk na rf
15g.
Attend a program for children 1. Yes 2. No 9. Dk na rf
15h.
To do some reading 1. Yes 2. No 9. Dk na rf
15i. Connect
to the internet 1. Yes 2. No 9.Dk na
rf
15j. Get an
answer to a question 1. Yes 2. No 9 Dk na
rf
Any other reasons? ___________________________________________________
When you come to the library, which of
the following do you like to look at or use?
(Circle responses)
15k. New titles (books,
videos, cd’s, dvd’s, books on tape)
15l. Fiction
books
15m.
Nonfiction books (including biography)
Now
some questions about the library’s hours
16.
In general, when do you MOSTLY come to
the library? (Read
and circle one:)
a. morning
b. afternoon, or
c. evening
(dk na rf)
The
library would like to expand its hours. You can help
us in this decision.
17a.
The library currently opens at
1.
yes, definitely or probably 2. Maybe/I might 3. no 9
na
17b.
The library closes at
1.
yes, definitely or probably 2. Maybe/ I might 3. no 9 na
17c.
The library closes at
1.
yes, definitely or probably 2. Maybe/ I might 3. no 9 na
17d.
The library closes at
1.
yes, definitely or probably 2. Maybe / I might 3. no 9
na
17e.
The library is closed on Sundays. If we opened the library on Sunday afternoons from fall to
spring, do you think you would use the library on Sundays?
1.
yes, definitely or probably 2. Maybe/ I might 3. no 9
na
17f. The library is closed
on Saturdays in July and August. If we
opened on Saturdays in July and August, do you think you would use the library
on those days?
1.
yes, definitely or probably 2.
Maybe/I might
3. No 9 na
Now a few questions about the building and staff.
18.
In terms of parking at the library,
would you say you have a
1. Favorable
or 2. Unfavorable
opinion about parking at the library? (9 dk na rf)
19.
When you first walk into the Main Lobby, would you say you get a
1. Favorable
or 2. Unfavorable impression of the library? (9 dk na rf) (JIM, WHAT ABOUT NEITHER FAVORABLE NOR UNFAVORABLE?)
20.
Would you say it is 1) Easy or
2) Difficult to find your way
around the Library on your own?
21. When you need help for any reason, do you have trouble finding staff, or have to wait for help? 1) No or not usually 2) Yes, usually
22.
If YES: Is the
wait an acceptable length of time?
1) Yes 2) No
23. Do
you usually find what you came to the Library for? 1) Yes 2) No
24. When
you are in the library, do you interact with the staff at any of the desks or
in other places?
(IF NO, go to Question 27)
IF
YES: Please tell me if you agree, disagree, or have no opinion on these
statements about library staff.
24a. Staff
members are generally friendly and courteous to me.
Do you 1. Agree
or 2. Disagree
with that statement (9dk, na rf,)
24b. Staff
members at the
Do you 1. Agree or 2 .Disagree with that statement (9 dk, na, rf)
24c. Staff
members offer to help me, and are generally helpful to me when I
need assistance.
Do
you 1. Agree or 2. Disagree
with that statement (9 dk, na, rf)
25. Have you ever attended the library’s
25a.
Book discussions 1. Yes 2. No 9. No answer
25b.
Film or theatre programs 1. Yes 2. No 9. No
answer
25c.
Annual Book
25d.
Children's programs 1. Yes 2. No 9. No
answer
25e. Young
adult programs. 1. Yes 2. No 9. No answer
25f. Programs on topics
like
financial planning, travel and health 1. Yes 2. No 9. No answer
26.
Do you have a computer with internet
access at home or at work?
1. yes 2. No 9. No answer
IF NO, go to Question 29.
IF YES,
26a. Have you ever accessed the library’s web
page? (If
they ask: www.stratford.lib.ct.us)
1. yes 2. No 9. No answer
26b. Do you remember what you used on our web
page? __________________
26c. Any comments about our web page? ______________________________________________
27. Did you know you can come to the library and use computers, including free internet access?
1. Yes 2. No (7dk8na9rf)
(If person says he/she doesn’t use the internet, say: By the way, the library gives free lessons in how to use the Internet. Just come to the Information desk and sign up.)
28.
In the past year, have you used any
other public or college libraries?
1. yes 2. No 9. No answer
IF
NO, go to Question 31
IF YES
28a. Which ones: __________________________;
_______________________
28b. In general, why do
you use these other libraries?
a.
b.
c.
29. Is there anything the
a.
b.
c.
d.
30. I am going to read a statement about public
libraries. Please tell me if you agree,
strongly agree, disagree or strongly disagree with the statement.
“A good public library is important to
the overall economic vitality of a town.”
(JIM DO YOU THINK THIS SHOULD BE
SPECIFIC TO OUR LIBRARY? What about saying “essential to the
quality of life in a town?”)
Agree Strongly Agree Disagree Strongly disagree
Now
a couple of questions for statistical purposes and we’re
finished.
5.
Do you have children living at home with
you?
1. Yes 2. No 9. No answer
IF NO, go to Question 8.
6a. How many?
_____
7. Have they ever used the library? 1. Yes 2. No
3. “I think so” 9. No answer
8. How
long have you lived in
8a Here’s
a list of neighborhoods in
k.
Lordship
l.
Chapel or Putney
m.
Beaver Dam
n.
Whitney
o.
Second Hill
p.
Wilcoxson
q.
Stonybrook (west/Bpt border)
r.
Oronoque
s.
Center/Academy Hill
t.
Honeyspot
k.
Other ________________
9. In what year were you born? 19__
10. What is the highest grade of school you completed?
(Circle
best category:)
1-11.
Did not complete high school
12. Completed high school
20. Vocational or technical school after high
school
13. Some college
16. Graduated from college
17. Some graduate work, no degree
18. Master's degree or above
19. Doctorate, law, or medical degree
99. No answer
11. In which one of the following groups would you place yourself? (Read list
slowly until person responds to category)
1 White. . . . . . . . . . . . .
2 Black. . . . . . . . .
3 Hispanic. . . . . . . . . . . .
4 Asian-American . .
. . . . . . .
5 Native American. . . . . . . . .
6 Other (SPECIFY: ______________________________)
9. no answer
I would like to stress that I do not
have your name or address, and we are only
interested in the overall results of the
survey. All the information you give us is
confidential.
12. Here’s a list of four income categories. Please tell me which category represents your total family
income last year. Was it:
1.
Less than $40,000
2. Between $40,000
and $70,000
3. Over
$70,000................
(9.
No answer)
13.
(RECORD GENDER 1. Male 2. Female)
(OR ASK IF NOT CLEAR:
I’m
required to ask all questions: Are you a
1. Male or 2. Female
14.
Anything you want to add?
Thank you very much for your help. We will be using the results to help us in our long-range
planning.